On the second day, I met this elderly lady that had hurt her big toe. The phalange (bone on the tip of the toes) had broken off and shifted over the metatarsal bone (the next bone). She'd been waiting for the orthopedic surgeon for the past seven hours, as he was in surgery all day. She was definitely in a lot of pain but not once did she lose her cool, she patiently sat there and waited for him. That's one chill grandma!